Terms & Conditions

Terms & Conditions

Integrated IT Support Inc. — Governing Agreement

These Terms & Conditions ("Terms") govern your use of the website, services, and purchasing facilities provided by Integrated IT Support Inc. ("we", "us", "our"). By accessing this website, submitting a purchase request, engaging our services, or purchasing equipment from us, you agree to be bound by these Terms.

1. Services & Scope

Integrated IT Support Inc. provides remote and on-site IT support, infrastructure engagements, managed service plans, equipment purchasing, and device setup. All engagements are subject to a written or electronic confirmation of scope, rates and deliverables prior to work commencing.

2. Pricing — Private Engagement

• Remote Support$300 / hr
• On-Site Liaison$380 / hr

3. Pricing — Corporate Operations

• Infrastructure Level 2$440 / hr
• Architecture Level 3$720 / hr

4. 3-Month Trial Engagements

• Level 1$30,000
• Level 1 & 2$42,500
• Level 1, 2 & 3$58,700

5. Annual Contract

• Level 1$95,000 / yr
• Level 1 & 2$140,000 / yr
• Level 1, 2 & 3$195,000 / yr

6. Flexible Monthly Subscription

• Level 1$8,000 / month
• Level 1 & 2$11,000 / month
• Level 1, 2 & 3$15,000 / month

7. Device Purchasing & Setup

When a client opts for the "Setup the device for me" service on the Purchase Tech page, device setup is billed at the standard engagement rates listed above (minimum one hour unless otherwise agreed). Delivery charges are additional and calculated based on the client's location. A written quote detailing device cost, setup hours and delivery is provided for acceptance before any charges apply.

8. Payment & Taxes

Invoices are payable within 15 days of issue unless stated otherwise. Applicable taxes are added to all invoices in accordance with Ontario and federal Canadian tax law. Late balances may accrue interest at the maximum rate permitted by law.

9. Warranty & Liability

Pre-owned and refurbished equipment is sold in its stated condition and tested by our technicians before sale. Specific warranty terms are disclosed at the time of purchase. Integrated IT Support Inc. shall not be liable for indirect, incidental or consequential damages arising out of the use of any device or service to the fullest extent permitted by law.

10. Intellectual Property

All website content, designs, text, images, videos, code, logos and materials remain the exclusive property of Integrated IT Support Inc. See our Copyright & Intellectual Property Disclaimer for full terms. Unauthorized copying, reproduction or redistribution of any site content is strictly prohibited and will be pursued under applicable law.

11. Privacy

Information submitted through our forms (name, contact details, device preferences, images) is used solely to respond to your request and is never sold to third parties. Personal data is handled in accordance with applicable Canadian privacy legislation (PIPEDA).

12. Changes

We may update these Terms from time to time. The version posted on this page is the version in effect at the time of access. Continued use of the website after changes constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising out of or relating to these Terms shall be resolved in the courts of Ontario.