Raymond James · RBC · Scotiabank · Ontario Health · City of Toronto · IBM · Cavalluzzo
Over 15 years embedded inside the exact organizations most IT firms only hope to reach: Raymond James, RBC, Scotiabank, Ontario Health, the City of Toronto, IBM, and Cavalluzzo LLP. Ahmad W. did not build Integrated IT Support Inc. from the outside in — he built it from the inside out, after operating at Team Lead, Major Incident Manager, and senior technical-services levels across financial, healthcare, public-sector, legal, and global enterprise environments.
Where most providers advertise frameworks, IIS applies them because they have already run in production at scale. DMAIC cycles at RBC. After Action Reviews at IBM. OKR-governed SLA and KPI management at Raymond James. ITIL-aligned incident response in live trading floors. PHIPA-compliant provincial healthcare IT at Ontario Health. Every operational framework the company publishes is a framework its leadership has already delivered under pressure.
Since launching Integrated IT Support Inc. in May 2023, the standard has not changed — only the ownership has. Enterprise-grade service for clients who expect their infrastructure to be treated as critical, not convenient.
Enterprise trust signals, earned in production — not on paper.
Six Sigma
Certified · DMAIC Applied at RBC
ITIL
Certified · Service Management Discipline
Team Lead
Major Incident Manager · RBC
15+ Years
Enterprise IT · Multi-Sector
Frameworks like Six Sigma / DMAIC, Kaizen, OKR, STAR, and After Action Review are not aspirational here — they are the operating history of the firm. What most providers study, IIS has executed against measurable outcomes for some of Canada’s most demanding institutions.
Seven organizations where the stakes are real, the margins for error are zero, and the outcome is measured in business continuity — not closed tickets.
Raymond James
Executive IT · Financial
White-glove executive IT support inside live financial trading environments, where a single hour of downtime is not an inconvenience — it is a liability.
RBC
Team Lead · Major Incident
Six Sigma certified, ITIL certified, Team Lead and Major Incident Manager. Ran DMAIC cycles that systematically eliminated recurring failures in enterprise banking operations.
Scotiabank
Executive Migration
Deployed 100+ laptops daily with executive-level migration support — scale and precision delivered simultaneously, without compromise on either.
Ontario Health
Provincial Scale · PHIPA
PHIPA-compliant healthcare IT, EMR systems, and provincial-scale digital-health infrastructure — where data integrity is a legal and ethical obligation.
City of Toronto
Municipal Infrastructure
Multi-division enterprise IT support across a major municipal environment — where service continuity touches every corner of public delivery.
IBM
Global Delivery Model
Multi-timezone, multi-client enterprise operations inside IBM’s global delivery model — the benchmark environment for disciplined, documented execution.
Cavalluzzo LLP
Legal-Grade IT
Confidentiality-first environments with Worldox, NetDocs, and enterprise DMS migrations executed without a single document-integrity incident.
We don’t just fix problems — we ensure your operations run smoothly and consistently.
In today’s AI-driven world, there are more tools than ever to succeed—but tools alone don’t build success stories. Working with Integrated IT Support Inc. means having a dependable partner by your side—one that not only supports your IT needs but contributes to your long-term growth and resilience.
Success isn’t reserved for those born with privilege. As nice as it may be to be privileged, having to work from the bottom up has its own story and respectable honor/rewards.
True character-developing success is built through persistence, experience, and overcoming challenges. Regardless of the path we’re born with, if we decide to begin something new there will always be challenges alongside its rewards. While technology makes many things easier, there is still value in choosing the harder path—the one that creates meaningful progress, innovation, and stories worth telling.
By embracing opportunity and pushing boundaries, we help create not just solutions, but lasting impact—fueling the next generation to think bigger, build smarter, and carry forward the stories that shape our future.
